Shipping Policy

We believe ordering should be simple and transparent. Here's everything you need to know about processing, shipping, and delivery.

For help with an order, contact us at:
Email: support@matriarchathletics.com
Phone: (403) 975-1455

ORDER PROCESSING

Orders are typically processed and shipped within 24-48 business hours after they are placed.

Orders placed on weekends or statutory holidays will begin processing on the next business day.

During product launches, holidays, promotional events, or periods of unusually high order volume, processing may take slightly longer. We will contact you if your order is affected by a significant delay.

SHIPPING RATES

Shipping options and rates are calculated at checkout based on your delivery address and order value.

Any free-shipping promotion or minimum-purchase requirement will also be shown at checkout.

DELIVERY TIMES

Standard shipping within Canada typically takes 5-7 business days after your order has been processed. International orders typically arrive within 7-10 business days, depending on the destination and customs processing.

Delivery estimates are not guaranteed and may vary depending on your location, weather conditions, carrier volume, or other circumstances outside our control.

Processing time and delivery time are separate.

ORDER TRACKING

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take up to 24 hours to appear after the shipping confirmation has been sent.

Please check your spam or promotions folder if you do not see the email in your inbox.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you notice an error. We will do our best to update the address before the order ships, but changes cannot be guaranteed once processing has begun.

Matriarch Athletics is not responsible for delays, failed deliveries, or additional shipping charges caused by an incorrect or incomplete address submitted by the customer.

DELAYED ORDERS

Carrier delays can occasionally happen after an order has left our facility.

We'll work with the shipping carrier to investigate your shipment and keep you informed throughout the process.

PACKAGES MARKED AS DELIVERED

If your tracking shows that your package was delivered but you cannot locate it:

1. Check around the delivery location, building entrance, parcel locker, or other secure areas.
2. Ask members of your household, neighbours, concierge, or building management.
3. Allow up to 24 hours, as some carriers scan packages before final delivery.
4. Contact the shipping carrier directly for additional delivery details.

If the package still cannot be located, contact us at support@matriarchathletics.com.

LOST OR DAMAGED SHIPMENTS

If your shipment appears to be lost in transit or arrives damaged, contact us as soon as possible with your order number and relevant photos or information.

We will review the situation and work with the shipping carrier to determine the appropriate next steps.

QUESTIONS?

Questions? We're here to help. If you have any questions about your order or shipping, don't hesitate to contact us.

Email: support@matriarchathletics.com
Phone: (403) 975-1455