Returns & Exchanges Policy

We want every purchase to feel right from the fit to the experience. We want you to feel confident ordering from Matriarch Athletics.

If your purchase is not quite right, eligible items may be returned or exchanged within 30 days of delivery.

For assistance, contact us at:
Email: support@matriarchathletics.com
Phone: (403) 975-1455

RETURN WINDOW

Return or exchange requests must be submitted within 30 days from the date your order was delivered.

Once your return request has been approved, please ship your item within seven days to ensure timely processing.

RETURN ELIGIBILITY

To qualify for a return or exchange, the item must:

• Be unworn and unwashed
• Be in its original condition
• Have all original tags attached
• Be free from stains, marks, makeup, deodorant, odours, pet hair, excessive lint, or other signs of use
• Not have been altered, damaged, or improperly cared for after delivery

We reserve the right to decline any item that does not meet these conditions.

TRYING ON YOUR ITEMS

Please take reasonable care when trying on your purchase.

Avoid contact with makeup, deodorant, lotions, perfume, pet hair, or surfaces that could mark or damage the product.

For hygiene reasons, items showing signs of wear or use cannot be resold and may be refused.

EXCHANGES

Exchanges may be requested for the same product in a different size, subject to availability.

We cannot guarantee that your requested size will remain available while your return is in transit.

If the requested size is unavailable, we will issue a refund to the original payment method after the returned item has been received, inspected, and approved.

To purchase a different style or product, please return the original item for a refund and place a new order.

FINAL SALE

Items discounted by 30% or more are considered Final Sale and cannot be returned or exchanged.

Items specifically marked Final Sale are also not eligible for return or exchange, regardless of the discount amount.

Final Sale restrictions do not affect eligible claims involving manufacturing defects or an incorrect item sent by Matriarch Athletics.

RETURN SHIPPING

Unless the return is caused by a manufacturing defect or an error made by Matriarch Athletics, return shipping costs are the responsibility of the customer.

If we provide a prepaid return label, the cost of that label may be deducted from your refund.

Original shipping charges are non-refundable unless the order was incorrect, defective, or damaged due to an error on our part.

INCORRECT OR DEFECTIVE ITEMS

If you receive an incorrect item or believe your product has a manufacturing defect, contact us before returning it.

Please provide:

• Your order number
• Clear photos of the item and issue
• A brief description of what happened

Approved manufacturing-defect claims may be handled under our separate Lifetime Warranty Policy.

REFUND PROCESSING

Once your return is received, we will inspect it and notify you whether it has been approved.

Approved refunds will be issued to the original payment method.

Please allow 3-5 business days after the refund is issued for it to appear in your account. Processing times may vary depending on your bank or credit card provider.

LATE OR MISSING REFUNDS

If we have confirmed that your refund was issued but it has not appeared:

1. Check with your bank or credit card provider.
2. Allow a few additional business days for processing.
3. Contact us if the refund is still missing.

HOW TO START A RETURN OR EXCHANGE

Contact us with:

• Order number
• Reason for the return or exchange
• Photos (if the item is damaged or defective)

Email: support@matriarchathletics.com
Phone: (403) 975-1455

Our team will confirm your eligibility and provide the next steps.