Shipping Policy
- Orders will be shipped within 2 business days.
- Free local delivery option is available for Kitchener, Waterloo, Cambridge and Guelph regions in Ontario.
- All orders above $100 will also get free shipping across Canada and any order below $100 has a flat shipping fee of $5 for all the provinces. (Standard Shipping rate)
- You'll find your tracking number in your shipping confirmation email. Be sure to check your order confirmation email! A typical timeline is 7-10 business days for standard shipping.
Return standards and conditions
We have a 30-day return window for all items on our site. This return window begins once your package has been delivered to you. We gladly accept returns for both refunds and exchanges! Exchanges can only be requested for the same item in alternate sizes. If your exchange cannot be completed due to unavailable stock or a different item is requested, a refund will be issued.
- Items must be unwashed and not put through a dryer.
- Items covered in animal/human hair are subject to denial.
- Items covered in glitter, powder, skin cells, or other matter are subject to denial.
- Items with piling may be subject to denial.
- Items with strong odors or smells like smoke, cologne, detergent, scented sprays, body odor, etc., will not be accepted.
- Items with markings or other stains (such as deodorant) will not be accepted.
- Any items discounted 30% or more are considered final sale and cannot be returned for a refund or exchange. Items discounted less than 30% are welcome to be returned within our 30-day window.
- Upon your return package's delivery and processing, the cost of the returned item(s) will be issued to the original method of payment used when placing the order. This can take 3-5 business days to process. Please note that return label costs are deducted from the total refund amount for the item(s) being returned.
Late or missing refunds
If you haven’t received a refund yet on your credit card, please contact your credit card provider, as it may take some time before your refund is officially posted.
If you haven’t received a refund yet on a Debit transaction, please contact your bank. There is often some processing time before a refund is posted.
If you’ve done this and you still have not received your refund yet, please contact us at support@thematriarch.ca.
